WorkReduce Service Desk provides brands & agencies with flexible, on-demand media buying, analytics, social monitoring & creative services support.
We use WorkReduce Service Desk ad operations to power our global ad buying and are really pleased with the results. The Service Desk flexibility allows us to focus our resourcing investment on areas that deliver maximum value for HP.
Service Desk Key Benefits
Media Planning, Buying, & Ops
Service Desk gives you low-cost access to our global team of experts with same-day SLAs. With escalation to senior domain experts and direct communication with our global team, we quickly adapt to your ever-changing needs. Service Desk offers a unique opportunity to load balance geographically and chronologically between your teams and ours.
Content Creation & Monitoring
Your social media profile is your always-on CX and customer service touchpoint. Our Service Desk experts can craft meaningful social media content and monitor your social profiles around the clock to respond to your followers in real-time. Our global team can also function as your on demand creative production studio, including resizing to translation services.
Analytics and Data
The Analytics Service Desk keeps your data and reporting on-time, accurate, and up-to-date, around the globe. Deliver both regular reporting and data products to your demanding clients accurate and on schedule the first time, every time. Across the entire data pipeline from origin to output, a Service Desk model allows your team to focus on delivering analysis and insight which captures the value of your most critical asset.
Service Desk Tiers
We love the flexibility that access to on-demand analytics and creative support gives our business. Winning in 2020 requires companies to be nimbler and savvier than ever before. With WorkReduce, we can streamline operations without sacrificing expertise and skill.
Service Desk Social Monitoring Service
Learn how Social Media Monitoring impacts Customer Experience (CX) and Corporate Reputation in this blog.
WorkReduce Service Desk is priced on a subscription basis.
The monthly cost is based on the number and type of functions for which you need support, SLAs, and volume of throughput.
Contact us to learn more about WorkReduce Service Desk, or to request a demonstration.